Returns and Refund Policy

This policy is offered in addition to your legal rights:

Returns Policy

Our returns policy lasts 28 days from receipt of goods. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Our returns policy does not apply to strings, restring repair work, frame and grommet repairs, customisation work to include lead weighting, gripping, stenciling and any other rendering to the racket.

To be eligible for a return, your item be returned in all the original packaging, contain no signs or evidence of re use and be in the same condition that you received it.

In addition to repair and customisation work services previously mentioned, several related types of goods are exempt from being returned as below:

Additional non-returnable items include:

• String sets used or applied for repair work undertaken
• Grips purchased and used for re gripping at point of repair
• Lead weighting strips applied to the frame in customisation
• Racquets sold with any customisation such as string sets or any other modifications
• Court Equipment to include balls, baskets and ball machines

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, instead, please contact us on the details below to discuss your return and we will then send you a returns form to fill in by email or post and returns reference number.

Telephone: 07717 162581
Email: sales@topstring.co.uk

Please fill in the returns form and enclose this with return return to the address on the returns form.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to you via your original method of payment, within 30 days. Alternatively, an agreed exchange credit can be arranged for the equivalent refund amount if the goods returned meet the requirements for an approved refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please call us on 07717 162581 or via sales@topstring.co.uk.

Exchanges

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at sales@topstring.co.uk and send your item to:

TOPstring.co.uk
49 Ladywalk
Maple Cross
Rickmansworth
United Kingdom
WD3 9YZ

Shipping

To return your product as per the address on our returns form, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless we have supplied the wrong goods or the gods have arrived damaged.

If you receive a refund, the cost of return shipping will be deducted from your refund, except in the circumstances where we have sent you an incorrect or damaged goods.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping items back to us, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and claim no responsibility in tracking your items if they have not reached us by the returns date.

Should you wish to discuss a return you can call us on 017717 162581 or email us at sales@topstring.co.uk